04 / Money teardowns3 subjects

Money teardowns

I want to understand how businesses actually make money.

Lenses — pricing · customer acquisition · retention · apps · booking flows · offline vs online · operational friction · repeat purchases · software · automation · funnels · customer experience · revenue leakage

01 / September 2026 · published

The salon app

500,000 guests.100,000 reviews of the salon.27 of the app.

A 14-outlet salon chain’s booking app, used as a customer.

Open

02 / September 2026 · in progress

The laundry chain

Where does the moneyactually come from?

India’s largest organised laundry chain: 1,500+ stores across 600+ cities, bootstrapped and profitable.

Open

03 / September 2026 · in progress

The auto retailer

What happens between a customer walking inand the dealer making money?

Vehicle dealerships, from showroom floor to service bay.

Open