A quote that closes the conversation is a quote that ends it. Give a range and a next step.
If every company handles it differently, no off-the-shelf product can model it.
The gap between a brand and its software is a business problem, not a design one.
A bad customer journey is often a revenue problem wearing a UX costume.
Before pitching software, use the software.
The hardest part wasn’t building the software. It was getting someone busy to give me 20 minutes.
A finished product is not a business.